24 Hour Cancellation or Change Policy
If you need to cancel or reschedule your appointment, please do so by providing at least 24 hour’s notice to avoid being charged a cancellation fee. If you absolutely must cancel or reschedule your appointment within the 24-hour timeframe, you must call the spa at 843-575-2211 (please, no emails!). Appointments that are cancelled or rescheduled within 24 hours of the scheduled appointment time will be charged the full value of the scheduled appointments. Missed appointments will be charged the full value of the appointment plus an additional 20% provider fee. When you miss your appointment, everyone misses out! This includes yourself, the therapist that was scheduled to provide your service, as well as other clients who may have wanted to come during that time.
We certainly understand that things come up, but everyone will be happier when you call to reschedule in advance. Thank you for your understanding!